Freedom Lifestyle

Hosting on Airbnb: My Horror Stories & Pro Tips ($80k + 5 Star Rating)

Sam Laliberte Season 6 Episode 91

I've made $80,000 hosting on Airbnb and have a perfect 5 star rating

If the idea of random people hanging out in your home gives you the creeps, no worries—I've been there, done that, and made close to six-figures along the way. Learn to leverage rental arbitrage and strike the balance between profit margins and personal boundaries.
 
BONUS: the worst things guests have done during their stay in my personal home.  

In this solo episode, I tackle:

  • How to feel less awkward about strangers sleeping in your bed
  • What it takes to maintain a five star rating on Airbnb
  • How I manage guest turnover when I'm living in a different country
  • Where I store my personal items when hosting Airbnb guests
  • A list of essential items to stockpile
  • How profitable hosting on Airbnb is (my exact numbers)

Resources: 

 
About the show:

Sam Laliberte -  entrepreneur, digital nomad and freedom seeker, hosts the Freedom Lifestyle Podcast to expose people to the many ways you can design your dream life and unlock your own version of the freedom lifestyle. Her guests have empowered themselves through flexible work as a way to “have it all” - financial, location AND schedule freedom.

Speaker 1:

Hello freedom seekers. I am back with another solo episode for you, and this one is how to host on Airbnb, so how to actually make money on Airbnb by renting out your place like a total pro. You are going to hear the secrets from someone who's made almost $80,000 on the platform in 5 years, somebody who has a perfect 5 star rating, and also somebody who lives in the house who my things are in the house too, because I'm hoping that some people listening to this episode are those people who feel uncomfortable with Airbnb being their place, who just feel weird about it. They can't imagine having somebody actually in their place. So we're going to talk about that. We're going to address those completely fair and completely normal feelings. I'm going to share with you how I've personally been able to move past that, because, of course, I feel that way too. I'm human. I have nice things, I care a lot about vibe and the energy in my home, so totally fair. But then I'm also going to tell you how I've been so successful on the platform. I'm going to share with you the worst thing that has ever happened while hosting on Airbnb in the last 5 years, and I'm also going to share with you how I'm able to get a 5 star rating consistently.

Speaker 1:

But before we hop into today's episode, I need to tell you about this week's sponsor, fiverr, the world's largest marketplace for freelance services, and by now you already know I'm a freelancer on Fiverr. It's actually become my talk channel for attracting new clients, but I bet you didn't know that I'm also a Fiverr client myself. In fact, whenever I have a project or an idea in my business, I go to Fiverr first to find other freelancers who have services that can bring my project to life. Whether I want to speak with somebody about growing my YouTube channel or get help creating graphics for the launch of a new ebook or digital download I'm releasing, or maybe I want some music to create for my new podcast season, I challenge you head to Fiverrcom next time you have a project but you don't have the time to execute it. I have been so pleased by how much space and freedom this creates for me, and if you're new to Fiverr, you can use the link in the show notes for 10% off your very first order.

Speaker 1:

So let's get into it. First and foremost. So many people have shared with me I just can't imagine having someone sleep in my bed, or if people are at my house like I don't know, I live there full time, I have so many things, where would my things go? Or what if they go through my things? What if they like look through my underwear drawer or I don't know, like go through my personal journals? Or what if they steal something? Okay, totally fair.

Speaker 1:

The worst thing that has ever happened to me while hosting someone on Airbnb is they drank some of my beers and they were completely honest about it. They actually made themselves very at home. I'll share with you something a bit strange. But they messaged me while we were traveling and they said hey, I hope you don't mind. I saw some beers. Those are okay to drink, I assume, actually they're not, but okay. So they drank some of our beers.

Speaker 1:

Well, now we got a label maker. We have a tiny little label on a top shelf. We basically have, like this two shelf area that they would have seen the alcohol. The lower shelf is completely empty. The top shelf has some of our items in it, including, I guess, our beers. And now we have a little label and we're cheeky and it says Thank you for not drinking our alcohol. We've added that hasn't happened again. And the same person.

Speaker 1:

The other thing they did is a bit weird when I tell people is, he know, like a loofah. You know when you're showering and it's that foamy ball not foam, but that ball and you get it at the drug store and you bring it into the bath shower and you put some soap on it and you use it to scrub around your naked, dirty body. Well, similar situation in my bathroom. So in our master bathroom it's basically a big mirror with the two sinks and two cupboards underneath. How we do it is one cupboard we leave all of our items in and the next one is completely empty. So they have that whole one section of the vanity completely empty, separate cupboards, totally clear, and the other one is clearly like, stacked up, nicely organized, but that's our items.

Speaker 1:

Well, this person went in there and took my used Lufa and was using it and, again, wasn't trying to hide it. They left it in the shower when I came home. So I saw that it was there and that they were using it. A little bit cringy, but yeah, that is the worst thing that's happened in five years. About $80,000 made on the platform. Nothing else has gone wrong. No one has stolen from me, no one has made any major damages to my home, and there's a couple of things that I do that I think really allow for that to happen and have mitigated my risk.

Speaker 1:

A big one is no one can stay at my home for less than 30 days, so you can have this filter turned on on Airbnb with the minimum number of nights that someone has to commit to booking before they can stay your house, so minus 30. This is huge. When you have this, you attract someone who is there to stay your home, to make it their home. Maybe they are there to remote work. In my case, they will rent out my house because they want to ski a lot over the winter, and so I do a minimum 30 days.

Speaker 1:

This also can typically allow you to get around various types of regulations. We own a townhouse, so there are eight units that are all neighbors and we share some resources. It's called Estrada in Ontario, it's condo fees in the US. They have some term that I'm forgetting right now. But yeah, we're some shared resources and some shared rules, and in our Estrada and our condo townhouse unit, if we are renting our place out for 30 days or more, we don't need to get each other's permission, and so that's really attractive. And then also in our province it is not considered a short term rental, and so we've been able to get around those regulations. So just by doing the 30 days, not only do you attract somebody who's not just there to party for the weekend, but you're also getting away with some regulations that likely exist in your city. So that's a big one.

Speaker 1:

Another one is they have to have reviews, and so I only rent out to people that have a track record on Airbnb Definitely more than one, because it's really not difficult for somebody to go give someone a review. In fact, we hacked that when we first launched our house on Airbnb and we had no reviews. We got a couple of our friends to rent out the place for a few days. This is unethical. We was a five star review and that is what we did, so pro tip, that really worked for us, and so they have to have several reviews. You know ID verified on Airbnb, which is a thing, and now Airbnb even has a setting.

Speaker 1:

I was helping my mom get set up. She's finally ready to Airbnb One of her properties We'll see. She hasn't had a guest yet, but she's been really blocked by a lot of these things that I've already talked about. So setting up her platform, and now Airbnb has a filter where only people who have reviews can reach out to you or requests to book at your place. So that's great. In terms of the minimum number of days, you can actually give people a discount, and so sometimes if someone makes a request to do less than 30 days, I say, well, actually you're saving a ton because my 30 day rate makes the daily rate much more affordable and I'll actually kind of convince them or see if they might be open to staying for the 30 days and economically it makes sense and that's actually worked out a couple times. So you can give people a weekly discount, a monthly discount, I think like a 60 day discount, so you can also incentivize people to stay longer.

Speaker 1:

Again, that's just going to attract the person who is likely not going to mess with your stuff, steal your things, do damage to your property, and even in the event that that happens, airbnb has your back. Look up the different types of insurance and support that Airbnb provides. It's like a no questions asked situation. They are so good about helping you out if something happened. Again, nothing's happened to me, but I know people who have had issues, typically, honestly, when they do the weekend rentals. I'm always a little like I don't know, nervous when I see my friends renting out their places for a weekend here or three nights here, because you just never know who you're going to attract. You just don't know, especially if you have many bedrooms in your house. So that's another big thing. If you have can sleep six people, eight people again. That's also going to attract more of a group setting. We have a three bedroom house. We only say that four people can stay. That's like another way to really make it more intentional about what is your property being used for, what type of event is happening in your space? So those have been super helpful.

Speaker 1:

Now, regarding this sleeping in your own bed and how that can feel totally weird, I have a complete, separate set of sheets, duvet, comforter, towels for my guests. Literally they stay in the closet when I'm home and then the first thing I do when I leave, I put those on the bed for the cleaner, wash my sheets, my towels and have them waiting for me when I return. So a separate set of things can go a long way. And then don't tell me you've never stayed in a hotel. Don't tell me you live a life where you are only ever sleeping in a bed that you've slept in. If you are staying in hotels and you're comfortable staying in hotels, how is it any different than somebody sleeping in your bed? Think about it. I know it can feel weird, but really, really, really think about it. You do this all the time. So get a separate set of sheets, get a separate comforter, and that is one way you can feel a bit less weird about it. I also have a rule where my cleaner has to have come to the house before I go back.

Speaker 1:

This is something Jared and I set up from the beginning, because when we got our new house, we designed everything ourselves. We picked out all of the furniture. It was the first time we weren't just doing hand-me-downs from mom. Side note thanks mom. She has been so generous with me over the years. She had a home staging and interior design business and we just always just give me stuff she didn't need. Well, when I moved across the country, she didn't give me as much stuff. So I got to pick out my first couch, my first bed, my first duvet, my first artwork, this cozy little chair I'm sitting in right now, which I get so many compliments on the like sherpa loungy chair. I picked all of these things out myself and I felt uncomfortable with people being in the space, and I didn't want to come back to a space that didn't feel like it was mine and that it was just my home, and so the cleaner comes before I even arrive. So when I returned to my house, my house is spic and span. I don't want to see the condition it has been left in. I think that that is very important to me, that there's not a clear presence, that someone else has been living here, and I mean it's not perfect.

Speaker 1:

One of our guests they cooked a lot of meat. Jared and I are vegan. We don't eat meat. Bacon had never been like cooked in the cells before. We're the first ones to live in it, and so there was some really you know vegan meat, free energy in the air. And, as much as I would like to say, you have to be vegan to rent my house. It's actually not a bad idea. I don't have that as a requirement, and so, yeah, I came home and the house just kind of smelled different. You could just sense that there was meat that was cooked in here and so open the windows. For a week I brought out my incense to clear the energy, lit some candles, turned on the diffuser and after about a week it was fine.

Speaker 1:

And in those moments where there was like a little annoying, things happen. Sometimes the furniture gets moved a little bit here and there. Maybe they didn't like a lamp in a room, or maybe they what's another example some like cushions and pillows from the bed moved down to the couch, or a blanket that's usually in a bedroom was down in the living room area because maybe they are watching a movie. Sometimes those things happen and the cleaner doesn't catch them and it's like, ooh, somebody else was here. But then I just remind myself that I was getting paid to travel. I was not paying for rent in two different places. Which who wants to be doing that? I'm in Costa Rica at the time of this episode and I'm paying $1,500 a month for a two bedroom jungle home, minutes from the beach, and I'm making over $3,000 a month on my house, and so that is how much money I'm actually keeping.

Speaker 1:

In terms of Airbnb, how the fees work is actually so much better for the host than for the guest. So, to host your place on Airbnb, to allow Airbnb to basically bring the traffic to you, have the website where all of your photos are for them to protect you in case anything happens, they take 3% from the gross total. So whatever the person pays, they get 3% of that. And then the guest fee is over 14%. And so it's actually One of the trends I'm seeing more and more is guests wanting to book outside of the platform, and I mean I've even done it with my girlfriends.

Speaker 1:

We have these big girls weekends and it's like, oh my God, I thought it was going to be this, and then everyone has to add an extra 15%. It is wild. I think it's quite a bit. And so another big trend is people will say hey, do you think we can work out a deal outside of the platform? I have done it, but I only do it if the person has already rented from me. So I have a lot of repeat customers. Right now we're in Costa Rica. A guy who had stayed at our place for two months last year is back again for two months this year.

Speaker 1:

Sure, we're happy to do our own separate deal. There's some trust already involved. We have built some rapport and relationship. I'm cool with that, but really it doesn't make that much sense for you because Airbnb is only charging you 3% and giving you so much protection. So I think it rarely makes sense to do that. You're really hooking up the guest in that case, and so it's got to be somebody who that that's worth it for. So that also gives you an idea of the arbitrage that can happen when you're making money on your home but then spending less to live somewhere else.

Speaker 1:

I wouldn't say for us it's hugely profitable, to be totally honest. We have a mortgage, we have utilities, we spend a lot on our cleaner, which I'm going to talk about in a second. We have I don't know property insurance, who knows Like the list just goes on and on of all things you have to pay for as a homeowner. So I wouldn't say it's like super profitable, but I would say it's basically break even. We'll make anywhere between 3,000 to 3,500 a month from Airbnb, and that's about what it costs us to have our house. I mean, I will say I'm paying off my mortgage. So there's that and definitely getting help paying for that.

Speaker 1:

You could be making way more money. We are absolutely leaving money on the table. For sure that is something that me and my husband argue about. He would love to be making more on it. I'm pretty happy with the amount that we are making. People are making way more, especially if you're doing the weekend rates, of course, like, I think, our daily rate. If you just rented it, what is like, I don't know, 250 or $300 a night, we could easily clean up by doing few nights here, few nights there, but it isn't just want to be what we want to be doing for our home. So, yeah, money is great.

Speaker 1:

It's completely passive income. You do have to pay taxes on it and I do submit that income because it is very much trackable and it's in the Airbnb platform and they give you formal tax documents at the end of the year. So you do report it on your income as self-employment income. You are taxed on it, but at the same time, because you're now making self-employment income which maybe this is your only self-employment income Maybe you have a job that gives you a T4, that has a boss, and this is your one side hustle. Well, that one side hustle allows you to benefit from something that all of us entrepreneurs benefit from, which is being able to write off expenses so you can write off various expenses that you incurred to generate that income. So you can write off your rent or your mortgage for that month or the utilities that you incurred that month. Or maybe you had to buy different soaps and different products for the house or different coffees. Maybe you upgraded a thing or two. You know, when we upgraded our TV in our house, for sure we considered that towards one of our expenses for this Airbnb. We got a really nice fire table for outside. Yeah, definitely that adds to the value of our Airbnb listing. It's literally written in our Airbnb listing. So you also yes, you are taxed on that income, but because you are, you're also allowed to invest in your house and treat those as business expenses. So look into that as well. Those things all make me feel really okay, with the slight stench of meat that I came home from my vacation to that particular trip.

Speaker 1:

Okay, a good cleaner is your best friend when you are hosting on Airbnb. Anytime, we've tried to be cheap and look for someone who has a lower hourly rate. Again, this is going to completely vary based on where you are in the world. Listening to this, I know we have a global audience here. I love you. In Canada, in British Columbia, a low hourly rate for a cleaner is like 3035. And anytime we're like, oh, let's try to get for that, we've been disappointed, they quit. We come home and we do a final check and it's still not good enough. We even had one time we were in our trip.

Speaker 1:

We were in Italy on our trip having our first night out for dinner, and we got that message no one wants to get, which is a message from your Airbnb guest complaining about something. They got to the house and it just wasn't that clean. It wasn't perfect. Airbnb guests have high expectations, I find, and so, yeah, it was a cheap cleaner that we had used and we had to now find quickly because these people were staying in our house for a month, we couldn't lose them and they have 24 hours to leave and Airbnb will help them out. So we had to find a cleaner.

Speaker 1:

We're in Italy in our romantic dinner, it's nighttime, we're scrambling, we find another cleaner, organize it for them to come to the house the next day, make sure they're okay with that, give us a chance to make this right. The cleaner comes, fixes it. They're happy, okay, great. So now I try not to worry too much about that. If a cleaner is reliable, if they're able to like, sometimes we'll go traveling for four months and within those four months I might have three or four different guests coming, and so you can imagine it's a quick turnaround time. It's a couple days between one guest leaving and another guest coming in and I can't be there. I can't be there to help stockpile items, to check if there's enough soap, to make sure there's a coffee bag for them. I can't be there to make sure the bed is perfectly made. So your cleaner is like your team member Some people like.

Speaker 1:

It's very common for people to pay and a job that people will have is Airbnb manager and home manager and their job is to do this for you. Well, I just have a really, really great cleaner and that is priceless, and so don't be surprised if you're paying anywhere from $40 to $50 an hour for a cleaner who's going to do a great job and is going to be reliable, when you're on the other end of the world and they're running this very important customer facing business for you. You can also charge your guests for that. So you'll notice when you set up your Airbnb hosting profile, you set your daily rate, but then you can also have an add-on fees. So I honestly can't even think about what some add-on fees would be right now. But cleaning is definitely the main one, so you can just set a flat rate. I think ours is 300 for us to clean the house and we spend maybe a bit more than that to do it really well. Okay, so good, cleaner is your friend.

Speaker 1:

Another thing that is your friend is stockpiling, and so if you have the space in your home to have an extra closet where you can keep at bulk hand soap, dish soap, laundry soap, toilet paper, coffee and tea, shampoo or body soaps, cooking basics like oil, salt pepper, and maybe gifts Like if you're doing a welcome gift, like a bottle of wine or anything like that like you give to your guests, the gift I wouldn't say is a minimum basic expectation, but everything else I said that is the minimum. Like if you want to at least get a four out of five, you need to have those things stocked. And so I have those items in bulk and I keep them in an upstairs closet that the guests doesn't need to go to, and so that's easy. The cleaner comes, they go through the house, they refill the items as needed. We're good to go.

Speaker 1:

I didn't always have a house with a lot of this space, and you might not either. You might say, sam, I don't have a closet where I can put all this stuff. I mean, I'm putting all of my personal items so that they can have my empty closet Totally fair. In that case, your cleaner can likely do this for you, and so what I had done in my old apartment is I would have a list of the items that I would want restocked for the guest and the cleaners I would say come to the house, start the laundry, right. So laundry is the thing that's going to take the most amount of time. If you got to do towels or sheets and all of that to flip over the guests, start the laundry, take your list, go to the store, go buy all these items, come back, restock them and continue your job. That also worked really well. Of course, that is counting towards the cleaner's time is doing these errands and you might not get the products you want, but all these things are solvable. Stockpiling is huge.

Speaker 1:

Another really great way to save time is to digitize your welcome experience or your home manual, and so there's those frequently asked questions that every guest would ask you right. What is the Wi-Fi password? Is there a code for the garage? What is the garbage schedule? How do you work heating or cooling? What are the checkout instructions, anything that someone has repeatedly asked you. You want to just keep that all in one place. Not only is it going to professionalize your experience, it's going to make it a very smooth for the guest. It's also going to be easier for you, like if you're typically on a trip enjoying your life.

Speaker 1:

You do not want to be going back and forth explaining to your guests that it's an induction stove top which requires these special types of pans which are in this drawer. You might not be familiar with it. Here's how it works. We have a passive house. Okay, there's some quirks to it. Our windows and our doors they open and close in kind of a weird way. We also have a secret mirror downstairs that's actually a heater. So I have all that information in one document and I just send it to the guest. Airbnb even allows you to have automatic messages set up. So 24 hours before the guests arrive, have them send this. A lot of this can just be run, rinse and repeat, and the more you do this, the more passive that income comes, baby.

Speaker 1:

Another one that we had to put in our very important information is you don't want your neighbors to get annoyed that you're doing this, right? The worst thing that can happen is your neighbors have an issue with this and they bring attention to it. They either try to create a new rule in your strata, they contact somebody about it. You don't want that. You want to keep your neighbors happy. Of course. You want to be a good neighbor, right? We have an issue at our house where you have your own private garage for your car, but then there is some outdoor parking near our building that looks like it's visitor parking. It's not visitor parking One of our neighbors. Those are their lots. They don't have a big garage. You don't need to know these details. What you need to know is in the past, our neighbors have been annoyed if anyone visits me and they accidentally park there. Okay, bold that. Put that nice and big in your rulebook.

Speaker 1:

Any of these things that you can get ahead of. That is how you're going to Airbnb like a pro. We've talked a lot about some of these basic items that you want to have in stock for the person. This is one of them. Having this house manual with this information about why, if I password and all of this, it's become the standard. Having salt and pepper, having oil to cook with, it has become the standard. In fact, when I go as a guest on Airbnb to someone else's place and I don't see these basic items there, I'm very turned off. I'm like, wow, you're being really cheap. The fact that you don't even have just these basic essentials for me, I would say that's the standard. Are you going to get a five-star review from that? Ultimately, you want to go a little above and beyond. You want to make your guests feel super comfortable. You want to make them feel really taken care of.

Speaker 1:

These are little things. Maybe it's a vacation home for you and so you're not always living there, which means you might not have things like an umbrella at the door. Little thing like that. Have an umbrella for them. Maybe it's a rainy day. We have a couple games, a deck of cards, maybe some coloring books if children are going to be staying there, a few different items for entertainment that they can enjoy. A couple of workout items we leave out an extra yoga mat. We have some little Pilates bands that we'll put out there.

Speaker 1:

Food storage containers. That is huge. If I'm renting out a place for a month, I'm going to be cooking. I'm going to have leftovers. Where am I going to put them? Having a proper set of food storage containers, that is like a five-star experience for me. Having a blow dryer in the bathroom, maybe some hand cream, definitely a clothing iron. If I'm here to do business, those little things are going to make a difference. It's going to make them feel much more taken care of and much more just. I don't need to think about everything. Everything I need is here. Maybe you want to pull out a local taxi card or information about your favorite restaurants or things to do in town. All of these little things just make them feel like, oh wow, they're being quite generous with me. That's the feeling you want them to have, just taking away any guesswork for them of things that they might have to navigate and deal with while they're on likely vacation in your home.

Speaker 1:

Finally, about where do your things go? I've alluded to this where in a lot of the cases, I'll just clear out half of the shelves and then leave them open. Honestly, it's obvious, other than that one person who went and drank the beer or used my Lufa. Everybody else can figure it out. We have a three bedroom house. Two of the bedrooms have the bed in them and made for you and a closet with not a single item in there other than hangers for you. The third bedroom acts as an office, with a closet, and it's stacked to the max. You literally can barely open it, because every item that Jared and I own, that we are not traveling with, is hung in this closet and in these shelves, and that's clearly where all of our stuff is. I don't have a single locked door. I don't have a single locked cupboard. A lot of people do this. I think that if my house came with a closet already, with a key and a lock installed or something easy to do sure, I have a crawl space downstairs on the lower level, which is huge. We put a ton of stuff in there memories, festival clothing, clothes for the season that it's not Right now. All my winter gear is going to go in there while I'm traveling to Costa Rica, and that closet is full. It's open If they want to spend their vacation going through my memory bin and finding photos of me and my friends from high school or the latest birthday card that my dad gave me that I hold on to go for it, honestly, go for it.

Speaker 1:

I am really not that private person. I have a person. I guess my most valuable items are typically on me. I've got some nice jewelry. It's usually with me. I've got a lot of electronics to run my business. They're usually with me. My car Meh, we have to find a place to park that. Other than that, I'm okay with them going through my items. I can't imagine them needing to do that or wanting to do that.

Speaker 1:

So I hope this episode made you feel slightly more comfortable with the idea of renting on Airbnb. Like I said, when I am living in my jungle home in Costa Rica and I'm paying my $1,500 a month to live there, the last thing I want to be doing is paying $3,000 to have a house sit empty back in Canada. That just doesn't make sense to me. I think there's also a bit of a human rights opportunity here. I think there's also something to be said.

Speaker 1:

With a lot of places there isn't enough supply of even housing and living. The first people that we ever hosted our home to was a company had reached out and they said they are bringing a family to BC, to Squamish, where we live, and until they get settled and find their forever home, we want to set them up for a month and the company paid for them to come live in our house for a month, and so often you can be really helping somebody make a transition. We actually, when we were on a trip last year, I think when we were in Italy the person who stayed for a month they ended up writing us a note at the end saying we loved your house and loved being here so much that we bought a house while we were here and they moved to Squamish. So that is also really sweet.

Speaker 1:

I know so many people who are struggling to find apartments in different towns and find housing and are looking on Airbnb. So there is a lot of demand for this, and if your house is just sitting empty I mean, the sharing economy is real friends you might as well let somebody else enjoy it, and there's definitely a way to do it where you feel really good about it, not only in your bank account, but in your physical space, because our physical spaces they are so important. Right, it's literally where we do our best work a lot of the time. That's all I have to say, if you do want to sign up to be a host on Airbnb, hey, let them know. I sent you. I'm going to include my referral link in the show notes that you can become a host. We both get a significant amount of money I think it's almost $500 between the two of us once you actually host your first guest. So, of course, I'm going to include that referral link there Until next time.

Speaker 1:

Friends, enjoy your freedom. Thanks for listening to another episode and if you haven't heard yet, my husband and I are hosting a free online workshop together that's going to help you define and design your version of your best self this year. I mean, it's one thing to decide what you want to do this year, but have you really taken the time to identify who you need to be to get there? This is going to be an interactive and activity based free workshop where you'll identify the two words that are going to guide you this year. You are going to define your ideals, discard the distractions and derive your destiny. To get a better sense about what I'm talking about, head to what'syourfreecom, slash my best self and you can sign up for the free webinar.

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